The Ministry of Culture and Tourism has launched the "Trusted Tourism" seal among the tourism sector, to which companies can join voluntarily and free of charge. The objective is to reinforce the image of Castile and León as a safe, healthy and sustainable tourist destination, after the Covid-19 health crisis.
This seal will certify that the tourist establishment or activity complies with the recommendations established by the Ministry of Industry, Commerce and Tourism, in coordination with the Ministry of Health, and through the Institute for Spanish Tourism Quality, to minimize the risk of contagion of the disease. The purpose of this distinction is to give public recognition to those tourism agents who, in addition to complying with current legal obligations, voluntarily adopt policies aimed at developing improvement processes and good practices in their management and organization model, which take into account both their clients as well as their human resources in terms of protection against Covid-19.
It is, however, a seal that beyond giving guarantees to the "post-covid tourist", is born with a vocation for continuity, and is associated with the quality and tourist excellence by which all tourist activity in our country must be governed. Community in terms of sustainability, innovation and professionalism.
This seal will be used in the promotional campaigns carried out by the Ministry of Culture and Tourism, and the companies that have it will be part of a list that will be published on the Castile and León tourism website.
Tourist accommodation establishments (hotels, rural tourism, apartments, campsites, tourist hostels and homes for tourist use), catering establishments (restaurants, banquet halls, cafes and bars), active tourism companies, may apply for this badge. travel agencies, tourist guides, tourist information offices and visitable wineries.
HOW TO GET THE SEAL
- You must download the document called FIRM COMMITMENT of the corresponding tourist activity, fill it out and send it by email to the following address: juanmanuel.delafuente@jcyl.es
- Later, after verification, they will inform you by email where you can pick up the vinyl or badge of the Seal in your province, which will be at the tourist office of the Junta de Castilla y León. It is a vinyl format with the seal for placement in a visible place in tourist establishments. In the case of tourism guides, active tourism and ecotourism, badges with the seal logo will be provided for those responsible to display during the course of the tourist activity.
- For each sector, there is a self-assessment questionnaire that must be completed by each applicant, making it available when required. At the bottom of this page you will find the links to each of them.
AREA OF APPLICATION
The following tourist agents may obtain the "TRUSTED TOURISM" badge:
- Establishments, tourist intermediation activities, active tourism and other activities not linked to a physical establishment, as well as tourist guides, registered in the Tourism Registry of Castile and León.
- The holders of the complementary tourist activities included in Decree 9/2014, of March 6, which regulates the Tourism Registry of Castile and León and the Census of the promotion of tourist activity.
SEAL VALIDATION SYSTEM
A system will be established by which the tourist will become a 'validator' of the seal and will be able to communicate their complaints and suggestions regarding prevention and security measures. You can do this either privately or through a QR code system incorporated into the seal, which will connect to a simple survey.
Those establishments from which complaints are received from customers regarding prevention and safety measures will receive a visit from a specialized auditor who will evaluate the situation for maintenance or removal.
