iOS Accessibility Statement

The Department of Culture, Tourism and Sports of the Junta de Castilla y León has committed to making its mobile applications accessible in accordance with Royal Decree 1112/2018 This link will open in a pop-up window. , of September 7, on the accessibility of websites and applications for mobile devices. of the public sector.

This accessibility statement applies to the Turismo CYL application for iOS devices.

Compliance status

This application is partially compliant with RD 1112/2018 This link will open in a pop-up window. due to the exceptions and lack of conformity of the aspects indicated below.

Content not accessible

The content below is not accessible and work is underway to resolve the issues.

Lack of compliance with RD 1112/2018:

Some screens do not have elements defined as reference points [UNE EN 301549:2022 11.1.3.1.1 Information and relationships].
In some areas of the interface hidden texts are read. [UNE EN 301549:2022 11.1.3.2 Significant sequence].
The application fonts do not adapt to the preferences defined by the user on their device. [UNE EN 301549:2022 11.1.4.4.1 Change of text size and 11.7 User preferences].
In some areas of the interface, the focus indicator is barely visible [UNE EN 301549:2022 11.2.4.7 Visible focus].
Some interactions require complex gestures [UNE EN 301549:2022 11.2.5.1 Gestures with the pointer].
The videos lack subtitles [UNE EN 301549:2022 11.1.2.2 Subtitles (recorded)].
The videos do not have audio description or textual transcription. [UNE EN 301549:2022 11.1.2.3 Audio description or Alternative medium and 11.1.2.5 Audio description (recorded)].

Disproportionate burden

Does not apply

Content that does not fall within the scope of applicable law

Does not apply

Preparation of this accessibility statement

This accessibility statement was prepared on July 17, 2024.

The method used for this statement has been an evaluation carried out by Integralia Digital Global This link will open in a pop-up window. based on the methodology, based on UNE-EN 301549:2022, of the Accessibility Observatory.

Last revision of the declaration: July 17, 2024.

Observations and contact information

Communications about accessibility requirements

Through the following form or by calling 983 329 420 you can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018, such as, for example:

Report any possible breach by this website
Transmit other content access difficulties
Ask any other questions or suggestions for improvement regarding the accessibility of the website

Requests for accessible information

Through the accessible information request form This link will open in a pop-up window. you can submit:

a Complaint regarding compliance with the requirements of RD 1112/2018 or
an accessible Information Request relating to:

contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, section 4
content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

In the Request for accessible information, the facts, reasons and request must be clearly specified that allow us to verify that it is a reasonable and legitimate request.

Complaints

Through the Suggestions and Complaints This link will open in a pop-up window. form you can submit a complaint regarding compliance with the requirements of RD 1112/2018.

Reception of communications

Communications will be received and processed by the General Directorate of Citizen Services and Quality of Services.

Application procedure

The claim procedure included in article 13 of RD 1112/2018 will come into force on September 20, 2020 as contemplated in its fifth final provision.

Claim

If once a request for accessible information or complaint has been made, it has been rejected, the decision taken is not agreed upon, or the response does not meet the requirements contemplated in article 12.5, the interested person may initiate a claim. Likewise, a claim may be initiated if no response has been obtained.

They will be submitted through the web accessibility complaint form and will be received and processed by the General Directorate of Transparency and Good Governance.

Portal de Turismo de Castilla y León